Effective Relationships

Have you ever wondered why you hit it off with some people immediately, while with others it's like oil and water? Validated research going back as far as Hypocrites circa 400BC gives us the answer - it has been proven beyond doubt that there are four dominant behavioural styles and each one of these four styles has a very distinct pattern of observable behaviour. The good news is that, once you understand these patterns, you have the key to unlocking your ability to get along with nearly everyone.

• Is your organisation - big or small - being held back because of stress, tension or conflict?
• Could Team Members be working more effectively together?
• Could Inter-Departmental cooperation be improved?
• Could relationships between Colleagues, Customers, or Suppliers be more productive?

The starting point is identifying the cause and then learning how to handle it by using The Platinum Rule® - a highly effective system which leads, from self-understanding, through a better understanding of others, to better and more productive interactions in almost every situation involving people. It also includes the facility to obtain 360° feedback from Colleagues, Family and Friends.

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The Power of the Platinum Rule

Knowledge, Skills and Attitude

Documented research carried out by the Carnegie Institute supports the abundance of anecdotal evidence that, of these three factors contributing to a person's effectiveness and success, Attitude is by far the most important. In fact, it comprises as much as 85% of the total. Just think, what is the point of having great skills and having a wealth of knowledge if a poor Attitude interferes with their effective application?

"It's your Attitude not your Aptitude which determines your Altitude."
Brian Tracy - The Psychology of Achievement

Attitude Adjustment

Equality and Diversity

The new Equality Act 2009 comes into effect in early 2010. Thereafter, Public Sector contracts can only be awarded to firms who can prove they are delivering diversity excellence and that their employees have been properly trained in Equality & Diversity.

Learn what firms, large or small, must do to be eligible to work for local Councils; Health Authorities; Primary Care Trusts; Housing Associations; Learning and Skills Council; Schools; Colleges; Universities; Police Authorities; Fire and Rescue Authorities; Regional Development Agencies etc.

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Management Skills

Managers are required to be skilled in many areas, probably the most important of which involve other people. Managers are also expected to work longer hours and accomplish more tasks than others in the business. Many will complain about never having enough time to do it all. Yet, keeping their skills honed and effective requires taking time out. As Stephen R. Covey has it, the seventh habit of Highly Effective People is "Sharpening the Saw." He describes it as "...the habit that makes all the others possible."

Bespoke training sessions, scheduled to fit the Manager's timetable and designed to meet specific needs, are an effective solution to the dilemma.

Contact us for a no-obligation discussion

Management Skills and Qualifications

For those in or aspiring to supervisory or management positions who want to acquire a formal qualification as a means of improving and/or demonstrating their skills, Key Training and Development Limited, in association with The North West Training Council, can deliver training accredited by The Institute of Leadership and Management (ILM) and leading to Awards, Certificates and Diplomas at several levels.

More about ILM Qualifications